Family Support Surgeries now held over the phone

  • 25
  • Sep

If you are a parent of young children and have a question, need some information, advice or guidance Islington’s family engagement workers are still available to talk.

Bright Start Islington is the name for services for children under fives and their families, held in children’s centres, nurseries, health centres, community centres and libraries across Islington. As these venues are currently closed, Bright Start staff have changed their offer to continue supporting parents.

Here Jamad Abdi, Family Engagement Worker for Bright Start South, explains more….

“Every Monday and Tuesday, I run the Family Support Surgery, talking to families over the phone. The surgery is about supporting families with a range of family issues such as food, shelter, money and benefits, employment, parenting and much more. We provide information, advice and guidance and can signpost and refer into partner services.

“Self-isolation is uncommon for many people and it is very difficult for vulnerable families during the Coronavirus (Covid-19) outbreak, we are trying to support these families as much as we can to meet their needs.

“I feel happy whenever I see the outcome of the work we do for our families, for example recently I started working with a new dad. The family moved recently into temporary accommodation with both mum and premature baby in hospital. English is not his first language and the family is experiencing financial difficulties as the father lost his zero-hours contract job.

“Luckily, I am bilingual and able to communicate in the family’s native language. I supported the family over the phone to claim Child Benefit, give information on the Income Support Scheme provided by the government due to the epidemic and emergency grants from charities. The family are now receiving foodbank vouchers and waiting to receive other grants and income.”

Find out more details on the council website.

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