We caught up with Catherine Adebusuyi, recently named Debt Advisor of the Year 2025 by Debt Free Advice. Catherine has been supporting residents at Islington Citizens Advice since 2018. She spoke to us about her work, the issues she sees every day, and her practical advice for anyone feeling worried about money. 

Tell us about your role and the issues you see most often?

My job is to help people manage problem debt and make sure they’re receiving everything they’re entitled to. That includes checking for unclaimed benefits such as Universal Credit, Pension Credit or Council Tax Support, as well as grants or discounts on things like energy or broadband tariffs. There’s a lot of support out there that many people aren’t claiming, so that’s always our starting point  

Most people have some debt — the key is how it’s managed. The most common issues include council tax arrears, rent arrears, unpaid energy or water bills, and parking fines. Often, debt builds up after a change in circumstances, like losing a job, health problems, or changes in a household. 

We support people from our base at 222 Upper Street, and we also run outreach sessions at community centres including Andover, Vibast and Jean Stokes community centre. Being out in the community helps us reach more residents where they feel comfortable.  

Where can residents go for help with debt in Islington? 

There’s lots of free advice available – Islington is blessed with a strong charity and voluntary sector. Residents can contact Citizens Advice, Islington Law Centre or Islington People’s Rights.  The National Debt line is another great option and local charities like Help on Your Doorstep can refer people into our service.  

The council’s IMAX team helps residents maximise their income, and SHINE offers specialist energy advice. There are also lots of professionals that can make referrals to our debt service too — GPs, support workers, and housing officers for council tenants. If you’re unsure where to start, just ask.  

When should someone seek debt advice? 

Don’t wait until things get serious. It’s a good idea to check in on your finances regularly – think of it as an annual financial health check. Use online benefits calculators from the council or Citizens Advice can help to see if you’re missing out on support.  

Acting early can prevent much bigger problems later and our advice is always free, independent and confidential. 

Can you share an example of how advice has helped someone? 

I recently supported a resident with significant rent arrears caused by an error when they moved to Universal Credit. We contacted Universal Credit on their behalf, fixed the mistake, and they received a backdated payment of around £12,000 — enough to clear the arrears and keep their home. There are many stories like this and supporting people to lift the weight of debt, which can be so stressful is one of the best things about my job. 

What are your top tips for managing debt? 

• Talk to someone — there’s no shame in having debt, and there’s plenty of free advice out there. 
• Plan ahead — if your circumstances change, like losing a job or a household change, seek advice early. 
• Pay priority bills first — paying whoever shouts the loudest can be a mistake.  Rent, council tax, gas, electricity and TV licence will have the biggest impact if unpaid, because you could lose your home or be subject to legal action. 

Get in touch 

Residents can contact the team by emailing debt@islingtoncab.org or calling the Debt Free Advice Helpline: 0800 808 5763 (free) 8am-8pm Mon-Fri.  

The Citizens Advice website also has lots of useful tips and information to get you started.