Did you know Islington is one of the very few councils in the UK with its own in‑house British Sign Language (BSL) interpreting team? It’s a small but mighty group making a big difference every day ensuring Deaf residents can chat, ask questions and get support in the language that truly works for them.

For many Deaf people, written English isn’t always accessible, so having someone who can sign back, clearly, confidently and face to face or over video, removes barriers instantly. It makes everything smoother: fewer misunderstandings, fewer wasted appointments, and far more meaningful interactions.

Whether it’s a council service, a dental check‑up, physio session, school meeting, Citizens Advice appointment or just one of life’s admin moments, the team is there. And because they’re part of the council, Deaf residents see the same interpreters again and again building trust, comfort and community.

It’s simple: when people feel understood, they can engage more fully. And when they’re more comfortable, outcomes improve. Everyone wins.

Making a real difference

A mum-to-be recently told us about the bond she formed with one of our interpreters through months of antenatal appointments, classes and health‑visitor visits.

Having a familiar, friendly, trusted interpreter by her side meant she felt safe, informed and fully included at every stage. No guesswork, no gaps, just clear communication when it mattered most.

For many Deaf parents, public health information simply isn’t accessible. So when it is, and delivered consistently in BSL, it boosts confidence, strengthens connections and helps families thrive. Small moments add up to a huge difference.

“Wait… this is a council service?”

That’s a phrase the team hears a lot — often followed by:
“These are our interpreters!”

Deaf residents are proud of the service because it’s built for them, with them. It’s a lifeline to council services that many Deaf people elsewhere never get to experience in their first language.

And the feedback speaks for itself:
99% of Deaf residents say they’re very satisfied — and the team hasn’t received a single complaint.

Staying connected with the community

To keep the conversation flowing, the team runs an annual user forum and a buzzing Facebook group for Deaf Islington residents. Because standard information isn’t always Deaf‑friendly, everything is shared in plain English and BSL video — meaning people get updates quickly, clearly and in a format that works.

It’s not just a noticeboard; it’s a digital community hub. A space where Deaf residents stay informed, have a voice and feel seen.

Stronger together

The service also partners with organisations that want to make their work more accessible. Recently, the team supported SEND Coffee, a non-profit offering training and jobs to Deaf and disabled baristas. With BSL interpreters on hand, trainees could dive into every part of the programme, build skills and shine in their roles.

The team also supports council services across the borough — even providing interpreters for local MPs so Deaf residents can speak directly with their representatives. That’s real accessibility in action.

Looking ahead

The vision is simple, to keep delivering a high‑quality, fully accessible, trust‑led interpreting service that helps Deaf residents feel confident engaging with every part of the council.

But they can’t do it alone.

You can help by spreading the word, tell your Deaf neighbours, friends, customers and colleagues. Let people know this service exists, and that it’s here for them.

Every conversation matters and everyone deserves to be part of it.